Public officials and social media

Earlier this year, the U.S. Supreme Court resolved two different cases that addressed the issue of when a public official may prevent a person from commenting on their social media pages. The two cases, Lindke v. Freed and O’Connor-Ratcliff v. Garnier, involved two very similar fact patterns. In both cases, a public official used their social media pages to post information about their public position, discuss the business of the public entity, and occasionally solicit feedback from members of the community. However, the social media pages also included information about the public official’s personal lives, including photos and discussions about the public official’s family members and pets.

The public officials received unwelcome comments from members of the public on their social media pages. Initially, the public officials deleted these comments, but ultimately they blocked those individuals who made the comments from their social media pages. The individuals who were blocked sued the public officials, alleging that the public officials had created a public forum that was protected by the First Amendment and had engaged in viewpoint discrimination by deleting the unfavorable comments and blocking the people who made them.

The issue before the U.S. Supreme Court was whether the public officials violated the First Amendment and hinged on whether these public officials were acting in their official capacity (as representatives of the government) when they silenced the speech by deleting or blocking the comments. To answer that question, the U.S. Supreme Court created a new framework to help determine when a public official speaks in their “official capacity” on social media. Under this framework, a public official speaks in their “official capacity” only if the public official:

  1. Possesses actual authority to speak on behalf of the government and
    There must be evidence that the public official has some authority to communicate with the community on behalf of the public entity. This authority can come from actual authority rooted in written law, policy or a longstanding custom or practice of making official announcements or otherwise speaking on behalf of the government. Public entities should review their policies to see which officials have the authority to speak for the public entity and should make sure that their practices align with those policies.

  2. Purports to exercise that authority when they created the post at the center of the dispute.
    In its discussions on this portion of the framework, the court focused on the importance of public officials using labels and disclaimers on their social media accounts. For example, stating “This is the personal page of James R. Freed and the views expressed on this page are strictly my own” entitles the public official to a heavy, but not irrebuttable, presumption that the posts on the social media pages are personal and not subject to the First Amendment. On the other hand, a social media page that is passed down from one office holder to the next, relies on government  staff to make a post or manage the account, or specifically states that the public official is acting pursuant to their authority, are more likely to be seen as the public official exercising the power of their office when their posts are created.

The issue of whether the First Amendment applies to a public official’s social media posts is one of many things for public officials to consider when they use social media. For a more comprehensive review of a public official’s use of social media platforms, the records management aspect of social media, and how to manage and respond to citizen interactions with government social media, check out OhioERC’s free online training, Social Media: The Records Management Challenge, and guidance document on the topic.

ARMA Spring Seminar Mania

During the months of April and May, 16 chapters of ARMA International will host a variety of educational sessions for records managers, administrators and other information governance professionals. These FREE sessions will take place virtually on the following topics:

You can register for an individual session by clicking on the hyperlinks above. Visit for more information about the series or how to attend!

The Email Management Training Series

Do you want to learn about best practices and information on managing emails? The Email Management Training Series is a great tool.

The Ohio Electronic Records Committee provides several virtual training modules on effective strategies for managing electronic records, including our interactive online Email Management Training Series. The training series includes four parts to allow you to focus your training to best fit your needs. The four sections of the training are Email As A Record, Email Clean-up Strategies, Email Filing and Organization, and Microsoft 365 Outlook Email Management. This training was made possible due to grant funding provided by the Ohio Historical Records Advisory Board and the National Historical Publications and Records Commission. Thank you to these organizations for their continued support of the Ohio ERC!
The Email Management Series online training is for use by state and local government officials and employees. The training will take approximately one hour. A Certificate of Completion will be provided for this training series at the end of Part Four.
• Part One: Email As A Record-
• Part Two: Email Clean-up Strategies-
• Part Three: Email Filing and Organization-
• Part Four: Microsoft 365 Outlook Email Management-