Records Management

Yes, Email Can Be an Official Record

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As the State of Ohio begins its 136th General Assembly of the Ohio Legislature, the Ohio Electronic Records Committee would like to remind newly elected State Legislators of our Email Management Online Training Series. Training courses include Email As A Record; Email Clean-Up Strategies; Email Filing and Organization; and Microsoft 365 Outlook Email Management.

In these online courses, one will learn several things including, that “email itself is not a record series but should be retained based on the content of the message.” If the email serves as a record that “documents the organization, functions, policies, decisions, procedures, operations, or other activities of the office,” [ORC 149.011(G)] then it needs to be retained. Examples of records in email format can include: correspondence, personnel documentation, or project working papers. Often emails have attached documents with them. This training series helps one determine what is necessary to keep (email, email and attachment, or just the attachment) for different circumstances.

The amount of email one receives can be quite overwhelming. The Email Clean-Up and Email Filing and Organization training courses are both helpful and informative and can guide one through this difficult process in an efficient manner. Lastly, many governmental bodies, organizations, and businesses are now switching to Microsoft 365 Outlook Email. Steps for applying retention rules for Microsoft 365 Outlook emails are demonstrated using desktop and web applications in the training program, Microsoft 365 Outlook Email Management.

Please take some time to review these very informative courses. Good luck as you begin your endeavor in email management.

Ransomware Can Hold Your Records “Hostage”

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In another unfortunate trend for Ohio in 2024, Wood County had experienced a ransomware attack that has prevented them from accessing their electronic records management system. As seen in the article found here, while the attack is not impacting public services, the county is resorting to using pen and paper to record emergency calls as well as preventing them from accessing historical police records.

Just like water or a fire damaging paper records, your electronic records are vulnerable to disasters and disruptions to business like these cyberattacks. There are several things your office should keep in mind:

  1. Understand where your records are on your network as well as who has permission to those files. ARMA International has a great article on defining data maps found here. This will also help identify where your vital records are, those records integral to your business operations and should be recovered quickly.
  2. Have your IT routinely backup your electronic records as well as run updates to system software/antiviruses/network firewalls.
  3. Provide mandatory cybersecurity training to your office staff to educate them on identifying fraudulent requests and the steps to report on them.
  4. Clean up electronic records that have met their applicable records retention schedules and are no longer needed. The less files there are on your network, the less files that could be potentially stolen from your office.
  5. Finally, establish continuity of operations plan (COOP) in place to define the policies and procedures to respond to an emergency or disaster. Have a COOP plan in place will allow a swifter restart of your operations. FEMA has a brief brochure describing a COOP plan found here.

National Archives Resources

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The National Archives and Records Administration (NARA) has released a bulletin for federal agencies on managing records of collaboration platforms, such as Microsoft 365 and Google Workspace.  Collaboration platforms can include a wide range of tools, such as chat, email, and file sharing and project management features that may have records management and retention implications.   The bulletin shares the records management considerations that agencies should keep in mind when using such a platform.  More information is available at https://records-express.blogs.archives.gov/2023/09/29/new-nara-bulletin-on-collaboration-platforms/.

Another resource offered by NARA is its Electronic Records Accessioning Support Tools.  These tools can assist in preparing records for transfer and include Junk File Finder to identify empty folders and backup files and the Funny Filename Finder, a recently added tool which can identify filenames with invalid characters.  These tools are available at https://github.com/usnationalarchives/Electronic-Records-Accessioning-Support-Tools.

Thinking about digitizing your records?  In October NARA released its Digitization Quality Management Guide to assist agencies with their quality control of digitization projects.  The guide is available at https://www.archives.gov/files/records-mgmt/policy/digitization-quality-mgmt-guide.pdf.  If considering a digitization project also don’t forget about the OhioERC’s document imaging guidance!